Request a Service or File a Complaint

Type your request or complaint here or pick from list on the right

Issues entered with incorrect issue description may result in delayed response

Missed Garbage

Use this issue description ONLY to report that HOUSEHOLD GARBAGE (garbage, furniture, etc.) was not collected on garbage collection day.  Building materials or construction/demolition debris are subject to 1 cubic yard limit per week.  If tagged, enter Garbage, Information Request to request explanation if information on the tag is not adequate.

Please ensure city-issued RECYCLE carts (large carts with yellow lid) are NOT BEING USED for garbage.  CSR: Enter Missed Collection issue ONLY if garbage is in regular garbage can/s, not the yellow-lid recycle cart.

If customer is calling before 6pm of scheduled collection day, explain collection timeframes to the customer and encourage them to contact 630-CITY the business day following scheduled collection day between 8:00am and 5:00pm.  Calls after 5:00pm may result in your issue not getting addressed until next collection cycle.

Garbage, Information Request

Use this issue description to request additional information not available in Service Standards or Do's and Don'ts.  I just moved in to a new subdivision - who provides waste collection services?  When do they collect in my area? They left a tag with my uncollected waste - what does it mean?

Small commercial businesses do not receive bulky waste services/collections.

Customers in SWS or WP area with Automated Service - if you have small bulky items that do not fit in garbage/recycle carts, please enter your request using issue description SWS/WP Only - Bulk Garbage Pick-Up Request.

Garbage, Improper Can Placement

Use this issue description to report waste collection workers placing garbage containers in driveway, street, ditch, or somewhere other than the point of collection after being emptied.

Garbage, Damaged Personal Can (not city issued carts)

Use this issue description to report damage to the waste container caused by a residential waste collection employee.

Please see Municipal Code 382.406 and 382.416 for description of appropriate container.

Garbage, Damage to private property

Use this issue description to report damage to private property (i.e. yard, driveway, mailbox, etc.) caused by a residential garbage collection vehicle. Numerous waste collection vehicles that may not belong to a COJ contract hauler are travelling on city, county or state road at any given time hence, damage to vehicles, whether in motion or parked on city right of way should be reported to JSO.

Garbage, Messy Collection

Use this issue description to report spillage (including leachate) after emptying containers or some waste items left in the garbage container.

Illegal Dumping, on C-R-O-W

Use this issue description to report illegally dumped garbage or yard waste on the city-right-of-way that's not in front of a residential property. Please use the appropriate issue description to report uncollected residential waste set-out curbside in front of a residential property.

If dumped on private property (not on city-right-of-way), enter as "Nuisance Property". If debris is in the water, (e.g. river, lake, ditch, etc.) please contact the appropriate agency.

Request CREDIT Application
I would like an application for stormwater credit (NOT low-income, adjustment, or 501c3)

New/Duplicate CityFee Bill
I lost my bill. I am the owner of a property, but I didn~t receive a bill. My tenant received the bill, so I need one so I can pay it.

Request Waive 08-09 City User Fee Late Fees

I just found out I have unpaid stormwater and/or solid waste fees from 2008 and/or 2009.  I never received or don't recall receiving a bill and I would like the late charges waived.

Parks - Garbage Over flowing.

Garbage over flowing in the park

Commercial - Solid Waste Services for Small Commercial/Business

I own/operate a business and I would like to inquire/request curbside garbage collection through the city. Small commercial service is available only to properties that can be serviced curbside.  COJ Solid Waste does not provide dumpster services.

Commercial - Small Commercial or Multi-Family Waste Collection Billing Questions

Use this issue description if you are a small business owner or multi-family property owner requesting solid waste curbside services (garbage, yard waste, and recycling or yard waste only collection) or if you have a question about the billing/invoicing for your small commercial or multi-family waste collection.  This issue description is not for questions about residential service.

Commercial - Notification of Unpaid Invoice(s) for Small Commercial or Multi-Family Waste Collection

Use this issue description if you are a small business owner or multi-family property owner who received a letter or notification concerning unpaid invoice(s) for your waste collection account.

Commercial - Solid Waste Services for Fire Stations

Fire station needs to setup an account for waste collection services (garbage/yard waste/recycling) through the Department of Public Works/Solid Waste Accounts Receivable.























Waste Assistance Program Enrollment

Use this issue description to apply for, and request evaluation of customers who are unable to take their trash to the curb for solid waste to pick up because they are disabled and no one else in the home is able to take the garbage to the curb. DO NOT use this issue description to enter a disabled customer's missed garbage, yard waste or recycle collection.

Cart - New Residence

Requesting initial cart as I just moved into this home and one wasn't with the house.  Carts are only available to residential customers that are assessed a solid waste fee or those paying  a small commercial fee.

Commingling/Mixing of Waste Streams into one truck

Use this issue description to report commingling /mixing of multiple waste streams into one vehicle. I want to report the hauler is placing garbage and/or recycling and/or yard waste into the same vehicle.

Please email or call 904-630-2489 for additional assistance. When emailing please describe your request, including your contact information and the address or location of the concern.

v14.3.22.3   Copyright 2017 City of Jacksonville, Florida