How does it work?
  • Customer enters a request or complaint (issue) online, and is provided with an issue number.
  • The system automatically routes the issue to the appropriate City division.
  • Division starts taking action(s) to resolve issue. The initial action may involve some behind-the-scenes tasks, but rest assured that your issue is being worked on.
  • Progress is reviewed internally.
  • Issue is resolved.
  • If requested, the customer will be notified upon issue completion or resolution.
What is Estimated Completion Date?

This is a date based on average completion times of the same issue type.  When an issue is entered online, this calculation is provided to the customer to know approximately when the issue should be completed.  Work on the issue will begin immediately after online entry; however, some of the work required might involve tasks that are not immediately visible to the customer.

Please email or call 904-630-2489 for additional assistance. When emailing please describe your request, including your contact information and the address or location of the concern.

v14.3.22.3   Copyright 2017 City of Jacksonville, Florida